Or If you are still not satisfied with the way we have handled your complaint, you can make a complaint with FSCL:

• calling 0800 347 257, or if you are calling from overseas 04 472 3725

• emailing: complaints@fscl.org.nz

• clicking here to complete the complaints form online

• downloading and completing our printable complaints form

• writing to FSCL, PO Box 5967, Wellington 6140

• contacting your provider directly.

More information about the complaints process can be found at the FSCL website:

How do I make a complaint?